Shipping policy
Shipping Policy
At LIVANELA, every piece is carefully prepared with attention to detail. We work to ensure your order arrives safely and smoothly while maintaining the quality and craftsmanship behind every product.
Processing Time
Most in-stock items are carefully prepared and shipped within 3–5 business days after your order is confirmed.
For our handcrafted and made-to-order footwear, additional time is required to create each pair with precision and care.
- Handcrafted items: 1–3 weeks production time
- Ready-to-ship items: 3–5 business days processing time
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates
We offer reliable worldwide shipping options:
- Free Shipping on orders over $80 USD
- Standard Shipping: $7 USD for orders under $80 USD
Shipping fees will be automatically calculated and displayed at checkout.
Delivery Time
After your order has been processed and shipped, estimated delivery times are:
Standard Delivery:
5–10 business days
Please note that delivery times may vary slightly depending on your location, customs procedures, and local carrier services.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking information to follow your package until it arrives.
Important Notes
Because many of our shoes are handcrafted and carefully produced, each pair requires time and attention to achieve the quality we promise.
We appreciate your patience and support for thoughtful craftsmanship. Your LIVANELA piece is made to be enjoyed for years to come.
LIVANELA
Elegance in Every Step.